This Privacy Policy explains how Thistle (“we,” “us,” “our”) collects, uses, and shares information when you visit our public website or contact us through the site (the “Website”). This policy applies to U.S. visitors only.
1. What this policy covers
This policy covers information collected from Website visitors and people who submit forms on the Website (e.g., contact, demo, or beta access requests). It does not cover data processed inside the Thistle application under a paid tenant subscription (that is addressed by customer agreements and related terms).
2. Do not submit sensitive information on the public Website
The public Website is not intended to receive sensitive or confidential client/matter information. Do not submit:
- case facts, legal strategy, attorney-client communications, or privileged material
- Social Security numbers, driver’s license numbers, financial account numbers
- medical information or other highly sensitive personal data
If you submit such information anyway, you do so at your own risk.
3. Information we collect
A. Information you provide
We collect information you submit through Website forms or communications, such as:
- name
- email address
- phone number (if provided)
- firm name and firm-related details you provide
- the content of your message/request
B. Information collected automatically (Google Analytics)
We use Google Analytics to understand Website traffic and usage. Google Analytics may collect information such as:
- pages you view and actions you take on the Website
- approximate location, device type, browser type, and operating system
- referral source (e.g., how you arrived at the Website)
- identifiers stored in cookies or similar technologies
- Depending on configuration, Google Analytics may also collect IP address information for network communication and geolocation derivation.
4. Cookies and similar technologies
Google Analytics uses cookies and similar technologies to measure and report Website usage. You can control cookies through your browser settings. If you disable or clear cookies, some analytics data collection may be limited.
5. How we use information
We use the information we collect to:
- respond to inquiries and communicate with you
- schedule demos, evaluate interest, and manage beta access requests
- operate, maintain, and improve the Website
- monitor for security issues, fraud, or abuse
- measure Website performance and usage (Google Analytics)
6. Sharing of information
We do not sell your personal information in the ordinary sense. We may share information:
- With service providers that help us operate the Website and communications (e.g., hosting, email, analytics)
- With Google Analytics as part of our use of Google Analytics
- For legal and security reasons (e.g., to comply with law, respond to lawful requests, protect rights and safety, investigate fraud/abuse)
- In a business transaction (e.g., merger, acquisition, financing, or asset sale), where information may be transferred as part of the transaction
7. Data retention
We retain Website inquiry and signup information for as long as reasonably necessary to:
- respond to you
- maintain business records
- comply with legal obligations
- resolve disputes and enforce agreements
You may request deletion as described below.
8. Your choices
Marketing emails: If we send marketing emails, you can opt out using the unsubscribe link (if provided) or by emailing us.
Cookies: Manage cookies through your browser settings.
Access/deletion requests: You can email us at thistleltd@protonmail.com to request access to or deletion of personal information you submitted through the Website. We may need to verify your request.
9. Security
We use reasonable administrative and technical measures designed to protect information. No method of transmission or storage is 100% secure.
10. Children
The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the Effective Date.
12. Contact
For privacy questions or requests: thistleltd@protonmail.com